A new kind of managed service provider
Support in minutes.
Not hours.
The old MSP model runs on a ticket queue and a human who checks it in the morning. Augment runs on an AI operations layer that never stops reading your stack, and technicians who show up when something needs hands.
Dana M.Office manager, dental group02:47:03
Nobody in the office can get into email. Is it us or is it you?
5 agents initializedfirst action in 0.4s
- triageClassified P1, 34 seatsClassified P1, mail outage, 34 seats affected0.4s
- identityRuled out a lockoutPulled auth logs, ruled out credential lockout1.2s
- mailPrimary refusing TLSProbed connector, found the primary refusing TLS2.1s
- remediateFailed over to backupFailed over to secondary, drained the queue3m 48s
- notifyWrote back to DanaWrote back to Dana in plain English4m 12s
Augment02:51:15
It was us, and it’s fixed. Your mail server stopped accepting secure connections at 2:46. Everything queued up has been delivered. Nothing was lost.
Illustrative composite, not a customer transcript.
- People who need to be awake
- 0People who need to be awake
- Coverage, including holidays
- 24/7Coverage, including holidays
- Provider for IT and security
- 1Provider for IT and security
What we run
One provider for the whole stack.
Most businesses your size are paying two or three vendors who each blame the others. We run both halves, so there is nobody to hand the ticket to.
Managed IT
The whole desk, running whether or not anyone is at it.
- Helpdesk
- Ticket triage, resolution, and escalation, around the clock
- Endpoints
- Patching, imaging, and drift correction on every device
- Identity
- Onboarding, offboarding, and access reviews inside one hour
- Infrastructure
- Servers, network, backup verification, failover drills
- Procurement
- Hardware sourcing, staging, and warranty tracking
Cybersecurity
Detection that acts on what it finds instead of paging you about it.
- Managed detection
- Endpoint and identity telemetry, triaged continuously
- Response
- Isolation and containment executed, then reported
- Email security
- Phishing, business email compromise, domain spoofing
- Vulnerability
- Continuous scanning with patch windows we actually hit
- Compliance
- SOC 2, HIPAA, and CMMC evidence collected as you operate
The model
Built after the tooling caught up.
Most MSPs were designed around a staffing model, then had automation bolted on afterward. We started from the opposite end: assume the machine handles the shift, and hire people for the part it genuinely cannot do.
- 01
Read
Endpoint, identity, network, and mail telemetry, continuously
- 02
Triage
Severity and blast radius assigned the moment a signal fires
- 03
Act
Contain, restart, fail over, roll back, lock, patch
- 04
Verify
Confirm the fix held before the ticket is allowed to close
- 05
Escalate
Wake a human only when the layer cannot finish the job
| The traditional MSP | Augment | |
|---|---|---|
| After hours | An on-call rotation, if the contract includes one | The layer does not sleep, so nobody is on call |
| First touch | A technician opens your ticket when the office opens | Triage starts the second the signal fires |
| Escalation | Tier 1 to Tier 2 to a vendor, with a wait at each hop | Resolution is attempted before an escalation path exists |
| Onsite work | Subcontracted out to a partner network you never meet | Our own technicians, who already know your closet |
| Security | A second vendor, who blames the IT vendor | One provider, one set of telemetry, nobody to blame |
| Reporting | A PDF summary at the end of the month | Every action logged as it happens, visible to you |
The part software can’t do
A machine can’t reseat a switch.
This is where the pure-software vendors stop. They can alert you that the branch office is down, and then it is your problem. We drive there.
- Our payroll
- Not a subcontractor and not a ticket handed to a partner network. The person who walks in works here.
- Same-day dispatch
- Inside our coverage area, with a two-hour arrival window sent to you by text.
- They already have context
- The technician arrives having read everything the layer did overnight. No repeating yourself.
Find out what last night would have cost you.
Fifteen minutes. We look at your current stack, your ticket volume, and what you are paying now. If we are not cheaper and faster, we will say so.